Intelligent ITSM Ecosystem

Where AI, RPA, Chatbots, and Human Expertise Unite for Seamless IT Service Delivery

How It All Works Together

Our intelligent ITSM platform combines AI-Powered Chatbots for instant user support, GenAI for smart ticket analysis and recommendations, RPA Bots for automated task execution, and Human Experts for complex decision-making — all orchestrated seamlessly to deliver exceptional IT service.

Chatbot
GenAI
RPA Bot
Human
Intelligent ITSM Workflow — From Request to Resolution
User
Submits Request
Chatbot
Initial Triage
GenAI
Smart Analysis
Route
Auto or Human?
RPA Bot
Auto Execute
or
Human
Expert Review
Resolved
User Notified
Backend Agent Control Start/stop background monitoring agents (advanced)
Live RPA Demonstration

Watch RPA Bot Create a New User

See how our RPA bot automatically logs into the HR Portal, navigates to User Management, fills out the form, and creates a new employee — all without human intervention.

IDLE Press ESC to exit fullscreen
Click the "Start RPA Demo" button above to watch the bot in action
The iframe above shows the actual HR Portal that the RPA bot is controlling
Watch the bot type credentials, click buttons, and fill forms automatically
In production, this runs on a server 24/7, processing requests from the ticket queue
Bot Activity Log
Waiting for demo to start...
Progress: 0%
Step: 0/11
Time: 0s
This demo simulates a Selenium-based RPA bot performing user provisioning in an HR system.

Intelligent Agent Network

These AI-powered agents work together in the background to process, execute, and communicate

Ready
Offline
Queue Monitor Agent
Observer

Monitors ticket queues and identifies user provisioning requests using AI classification

Queue Monitoring AI Classification Task Routing
0
Scanned
0
Routed
0m
Uptime
Agent is offline
Offline
RPA Provisioning Bot
Executor

Selenium-based automation bot that creates users and assigns permissions in HR systems

System Login User Creation Permission Assignment
0
Completed
0
Failed
0s
Avg Time
Agent is offline
Offline
Notification Agent
Communicator

Sends email notifications via Office 365 for task completions and escalations

Email Alerts Status Updates Escalations
0
Sent
0
Failed
0
Queued
Agent is offline

Task Queue

0 Tasks
No Tasks in Queue

Start the agents and run a demo to see automation in action

Configuration
gaurav@daaslabs.ai
smtp.office365.com:587
5 seconds
Simulation (Selenium optional)
System Status Ready

Run Demo Workflow

Simulate a user provisioning request

DAMAC IT Assistant
Online - Ready to help

Hello! I'm your DAMAC IT Assistant.

I can help you with:

  • Create new user accounts
  • Request system access
  • Reset passwords
  • Document access
  • IT FAQs & support

What would you like help with today?

Just now
Powered by DAMAC Agentic AI