AI-POWERED KNOWLEDGE RAG ENABLED

Intelligent Knowledge
at Your Fingertips

DAMAC Properties' unified knowledge ecosystem — where AI-powered semantic search, operational runbooks, and collaborative wikis combine to deliver instant answers and accelerate resolution times.

85%
Search Accuracy
67%
Faster Resolution
92%
Article Relevance
78%
Self-Service Rate
RAG
LIVE

Knowledge Pulse

Just now
247
Wiki Articles
12 this week
86
Active Runbooks
32 automated
15.2K
Vector Embeddings
Real-time sync
1,247
Searches Today
85% success
342
AI Suggestions
Auto-generated
78%
Self-Service Rate
+5% this month

Knowledge Capture & Intelligence

Continuous Learning
Knowledge Sources
Existing Documentation

PDFs, Word docs, Confluence, SharePoint, SOPs, vendor manuals

Ticket Analysis

Resolved tickets, comments, solutions, engineer notes, patterns

GenAI Extraction

Auto-generated articles, summaries, how-to guides from resolutions

Chat & Conversations

Support chats, Teams messages, email threads, expert Q&A

System Logs & Events

Error logs, event patterns, monitoring data, audit trails

Ingest
Process
Vectorize
Store
RAG Vector Store
15.2K vectors 0.3s query
Intelligence Outputs
Meaningful Insights

Context-aware answers, related knowledge, root cause analysis

+ Incident Data
Insightful Analytics

Trend detection, pattern recognition, predictive recommendations

+ Alert Data
Actionable Guidance

Step-by-step runbooks, commands, escalation paths, next best actions

+ CMDB Data
Self-Healing Actions

Auto-triggered runbooks, proactive fixes, zero-touch resolution

+ Automation
Knowledge + Operational Data = Intelligent Actions
Knowledge Base
Incidents
Alerts
CMDB
Auto-Resolution Smart Routing Predictive Alerts Self-Healing

The Journey of Knowledge

AI-Powered Discovery
QUERY

Search Initiated

Engineer searches: "Yardi authentication token expired error"

User Query
RAG SEARCH

Semantic Understanding

Query converted to vector embedding, similarity search across 15K+ documents

Vector Store Embeddings
"Found 23 semantically similar articles in 0.3 seconds"
CONTEXT

Knowledge Assembly

Relevant wiki articles, runbooks, and past resolutions combined into rich context

Wiki Runbook
3 relevant sources identified
GENERATION

AI Response

GenAI synthesizes context into actionable answer with step-by-step instructions

GenAI
"Run the token refresh runbook: /scripts/yardi-token-refresh.sh"
LEARNING

Knowledge Improved

User feedback captured, embeddings updated, search accuracy improved

ML Pipeline
+2%Accuracy
0Manual Search

Knowledge Ecosystem

Documentation

Wiki

Collaborative documentation hub with categorized articles, how-to guides, and technical references

7 Categories
247 Articles
Multi-author
1.2K Views/Day
94% Helpful
Operations

Runbook

Operational procedures, automation playbooks, and step-by-step incident resolution guides

32 Automated
54 Manual
24/7 Ready
847 Executions
98% Success
AI-Powered

RAG Knowledge Base

Vector store with semantic search, auto-categorization, and GenAI-powered answers

15.2K Vectors
Semantic Search
GenAI Ready
0.3s Avg Query
85% Accuracy

Knowledge Impact

Knowledge Transformation

Before RAG
Avg Search Time
12 minutes
Knowledge Discovery
Manual browsing
First-Call Resolution
45%
Knowledge Gaps
Untracked
Article Relevance
Hit or miss
RAG Enabled
With RAG + AI
Avg Search Time
0.3 seconds
99% faster
Knowledge Discovery
Semantic AI
Context-aware
First-Call Resolution
78%
73% improvement
Knowledge Gaps
Auto-detected
AI suggestions
Article Relevance
92%
ML-ranked

SCIKIQ GenAI Insights

Knowledge in Action

Real Scenarios
RAG Search

Semantic Knowledge Discovery

Engineer asks: "Why won't the smart lock accept new codes?"

Natural query
Vector match
Answer found
0.4 seconds
94% relevance
vs. manual search: 8 minutes saved
Automation

Automated Incident Response

Critical: Yardi API connection failure at 3 AM

Alert triggers
Runbook runs
Auto-resolved
47 seconds
No wake-up call
Impact: Zero downtime, no escalation
Knowledge Capture

Tribal Knowledge Capture

Senior engineer documents complex building automation fix

Solution found
Wiki updated
Vectorized
Instant indexing
Searchable now
Future impact: 27 similar tickets prevented
AI Assistant

Proactive Knowledge Suggestion

AI detects recurring VPN issues, auto-suggests documentation

Pattern found
AI analyzes
Draft created
Auto-generated
Review ready
Value: Gap filled before escalation

Knowledge Usage Trend

Wiki Views Runbook Executions RAG Queries

Knowledge Distribution

Top Performing Knowledge

1
Yardi API Authentication Troubleshooting

Complete guide for resolving token expiry and connection issues

1,247 98%
2
Building Automation System Recovery

Automated recovery procedure for BMS connectivity issues

847 99%
3
VPN Client Configuration Guide

Step-by-step setup for GlobalProtect VPN across all platforms

892 95%
4
Smart Lock Code Management

RAG-indexed documentation for access control systems

654 92%
Browse Wiki View Runbooks RAG Search Ask AI ITSM Overview ZeroOps
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