340 Control Failures Found
In DAMAC's Own Ticket System
How We Transform Your Data Into Audit Intelligence
Real-time integration with your enterprise systems delivers actionable compliance insights
Data Sources
Enterprise Systems Integration
AI Analysis Engine
Pattern Detection & Risk Scoring
Actionable Insights
Risk & Compliance Intelligence
SLA Breach Analysis
Identify patterns, root causes, and business impact of service level failures
Change Control Violations
CAB bypass detection, unauthorized deployments, SOX compliance gaps
Access Control Risks
Privileged access anomalies, terminated user access, SOD violations
Root Cause Patterns
Recurring issue clustering, systemic failures, remediation tracking
What Risk & Compliance Teams Get
Real-Time Monitoring
Continuous surveillance of ITSM tickets for control failures and compliance violations as they happen
- 24/7 automated scanning
- Instant alert on violations
- Zero manual effort
Audit-Ready Reports
One-click generation of professional audit reports with evidence trails and ticket references
- PDF & Excel exports
- Direct ticket links
- Executive summaries
Pattern Intelligence
AI-powered detection of recurring issues, systemic failures, and emerging risk patterns
- Root cause clustering
- Trend analysis
- Predictive alerts
Compliance Mapping
Automatic mapping of findings to regulatory frameworks (SOX, ISO 27001, ITIL)
- SOX IT General Controls
- ISO 27001 controls
- ITIL best practices
Ready to Integrate More Systems?
Connect Azure AD, SAP, Oracle, Jira, and more to unlock comprehensive risk visibility across your enterprise
AI Risk Detection Categories
Control Failures
Unauthorized changes, missing approvals, bypassed processes
Recurring Issues
Same problems happening repeatedly - root cause not addressed
SLA Breaches
Resolution and response time failures by priority
Access Control
Privileged access without approval, SOD violations
Documentation Gaps
Missing root cause, resolution notes, audit trail
Change Management
Emergency changes, failed changes, rollback patterns
AI Risk Intelligence Agent
Analysis Configuration
Regulatory & Framework Compliance
ITIL v4 Process Compliance
ISO 27001 Security Controls
SOX IT General Controls
IT General Controls (ITGC) Testing Matrix
Management Assessment of Internal Controls over Financial Reporting
Access to Programs and Data
Logical access controls, user provisioning, segregation of duties
Access to financial applications requires documented approval from data owner
Access removed within 24 hours of employee termination
Quarterly review of admin/privileged access to financial systems
Conflicting access combinations reviewed and remediated quarterly
Program Change Management
Change authorization, testing, approval, and implementation controls
All changes to financial systems require CAB approval before deployment
Business owner sign-off required before production deployment
Developers cannot migrate changes to production
Computer Operations
Job scheduling, incident management, data backup and recovery
P1 incidents affecting financial systems resolved within 4 hours
Daily backup of financial databases with weekly restore testing
Program Development
System development lifecycle, testing standards, documentation
All new development follows documented SDLC methodology
Management's Assessment of Internal Control
Based on the assessment performed, management has identified the following material weaknesses in internal control over financial reporting as of December 31, 2024:
- Access Control Weakness: Terminated employee access was not removed timely from 45 of 50 sampled terminations, representing a 90% exception rate.
- Change Management Weakness: 23 changes to financial applications were deployed without required CAB approval, representing 51% of sampled changes.
- Incident Response Weakness: 47 of 60 sampled P1 incidents affecting financial systems exceeded the 4-hour resolution SLA.
These material weaknesses existed as of December 31, 2024. Management is implementing remediation plans with target completion by Q1 2025.
Risk & Control Self-Assessment (RCSA)
IT Risk Assessment Matrix
Inherent vs Residual Risk after Controls
Unauthorized System Access
Unauthorized Changes to Production
Data Loss / Corruption
Service Unavailability
Risk Heat Map - Systems vs Categories
| System / Category | SLA Breach | Recurring | Access | Change | Docs | Total Risk |
|---|---|---|---|---|---|---|
| Yardi Property Mgmt | 89 | 156 | 12 | 5 | 45 | 307 |
| Oracle Financials | 34 | 28 | 24 | 18 | 23 | 127 |
| Active Directory | 18 | 45 | 32 | 8 | 12 | 115 |
| Email Exchange | 23 | 15 | 6 | 4 | 18 | 66 |
| VPN Gateway | 28 | 19 | 8 | 3 | 7 | 65 |
Risk Trend (6 Months)
Finding Distribution
Audit Findings - Evidence from Database
| Finding ID | Category | Description | Severity | Framework | Evidence | Action |
|---|---|---|---|---|---|---|
| AUD-001 | SLA Breach |
Critical P1 SLA breaches exceeding threshold
47 P1 tickets exceeded 4-hour resolution SLA. Average breach time: 6.2 hours. Pattern indicates staffing gaps during evening hours. |
Critical | ITIL SLA.01 | ||
| AUD-002 | Recurring |
Yardi authentication failures - systemic root cause not addressed
156 identical authentication errors over 90 days. Same error, same symptoms, temporary fixes applied each time. Root cause: Token refresh mechanism failing. |
Critical | ITIL PRB.02 | ||
| AUD-003 | Change Mgmt |
Emergency changes without CAB approval or documentation
23 changes classified as "Emergency" implemented without proper Change Advisory Board approval. 8 of these affected financial systems (Oracle). |
High | ISO A.12.1.2 | ||
| AUD-004 | Access Control |
Privileged access granted without documented business justification
24 admin access requests to financial systems approved without manager sign-off or documented business need. Violates SOX ITGC requirements. |
High | SOX ITGC.AC.01 | ||
| AUD-005 | Documentation |
Incomplete incident documentation affecting audit trail
312 tickets (28%) closed without root cause documentation. Missing: Resolution notes (189), Root cause (156), Workaround details (98). |
Medium | ITIL INC.01 | ||
| AUD-006 | Escalation |
Management escalation delays impacting business operations
89 tickets requiring urgent escalation were delayed by an average of 18 hours. Pattern shows escalation process unclear for night shift. |
High | ITIL INC.05 |
AI-Generated Remediation Recommendations
Powered by GPT-4Implement Proactive SLA Monitoring & Auto-Escalation
Deploy real-time SLA tracking with automated alerts at 50%, 75%, 90% thresholds. Auto-escalate to Team Lead at 90% and Manager at 100%.
Enforce Change Advisory Board Workflow
Implement mandatory CAB approval gates in ServiceNow. Emergency changes require documented justification and post-implementation review within 48 hours.
Root Cause Analysis Automation for Recurring Issues
Configure AI-powered pattern detection to automatically create Problem tickets when issues recur 3+ times. Link to knowledge base for permanent solutions.
Action Center - Take Immediate Action
One-Click ActionsGenerate Audit Report
Create comprehensive PDF report with all findings, evidence, and recommendations for management review.
Schedule Risk Review Meeting
Auto-create calendar invite with key stakeholders and pre-populated agenda based on current findings.
Create Remediation Tasks
Automatically create ServiceNow tasks for all critical findings with assigned owners and due dates.
Email Executive Summary
Send one-page executive summary to IT Director and CIO with risk scorecard and key action items.
Export All Data to Excel
Download complete findings, evidence tickets, compliance scores, and trends in Excel format.
Configure Risk Alerts
Set up automated alerts when risk thresholds are exceeded or new critical findings are detected.