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Control Diary

Track control activities, audit observations, findings, and remediation actions

47
Total Entries
12
Open Findings
8
In Progress
27
Closed
Finding

23 Unauthorized CAB Bypasses Detected

ITGC-CM-001: Change Management

AI analysis identified 23 production changes deployed without CAB approval. 8 changes affected SOX-critical financial systems. Recommend immediate change freeze and retroactive CAB review.

Change Log Export 3 Screenshots AI Analysis
Control Test

SOX AC-02: Access Termination Testing

ITGC-AC-002: User Access

Sampled 50 terminated employees from HR records. Cross-referenced with AD accounts. Found 45 accounts still active averaging 18 days post-termination. Control rated as INEFFECTIVE.

HR Export AD Comparison Analysis Report
Observation

SLA Timer Manipulation Pattern Detected

ITIL-SLM-001: SLA Management

NEXUS AI flagged 12 technicians with anomalous SLA pause patterns. Statistical analysis shows 67% pause rate vs 8% team average. Recommend HR investigation and process control enhancement.

Statistical Report AI Anomaly Detection
Recommendation

Implement Emergency Change Workflow

ITGC-CM-001: Change Management

To prevent future CAB bypasses, recommend implementing a formal emergency change process in ServiceDesk Plus with mandatory retroactive CAB approval within 24 hours and auto-escalation.

Process Design Workflow Diagram
Action

Complete Retrospective RCAs for P1/P2 Incidents

ITIL-PM-001: Problem Management

47 P1/P2 incidents closed without root cause analysis. Action: Complete RCAs for all 47 incidents by Dec 15. Priority given to 12 incidents affecting financial systems (SOX scope).

Incident List RCA Schedule
Finding

Missing Backup Verification Logs

ITGC-BC-001: Backup & Recovery

Backup verification logs were incomplete for Q3 2024. Implemented automated verification with Zia notification alerts. All backups now verified within 24 hours with evidence auto-collection.

Remediation Complete Sign-off Document
Evidence Details
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